Ever wonder what keeps the world’s busiest fast food chains running like a well-oiled machine? At the heart of every successful McDonald’s restaurant is a team of dedicated cashiers who do much more than just take orders. These employees are the face of the brand and play a vital role behind the counter.
In this article, we will tell you some of the important duties and responsibilities of a cashier at McDonalds. Apart from that, we will also talk about their day-to-day tasks, the skills they need to become better, and why they are the backbone of running operations smoothly and keeping customers happy.
5+ McDonalds Cashier Duties and Responsibilities
Whether you are considering to applying for a job or you have already joined as a cashier then these are some of the duties that you need to understand while working at McDonald’s or any fast food restaurant.
1. Welcoming Customers & Taking Orders
One of the primary responsibilities of a cashier is to greet their customers politely and take their orders correctly. To enhance customer satisfaction you should always listen to the customer’s request, especially if they want some customizations like less pickle, no onion, more cheese, etc.
Note:- If you are new to this job and struggling a lot then try using our McDonalds training game and start practicing for taking orders quickly.
Key tasks:-
- Greet customers with a smile.
- Answer queries regarding the menu.
- Enter orders into the POS system accurately.
- Repeat the order and ask for the confirmation.
2. Processing Payments
Handling cash and card transactions is a very important duty of a cashier. They must always know what payment methods their restaurants are accepting and how to process them correctly. Usually, all McDonald’s franchisees accept cash, debit cards, credit cards, and also payment gateway like Cash App, Apple Pay, etc.
Key tasks:-
- Handle cash properly.
- Give correct change when required.
- Make sure receipts are printed & given to customers.
- Always count cash before and after your shift.
3. Maintaining Cleanliness at the Counter
One of the common mistakes that new cashiers make is that they don’t maintain a clean environment around their counter. Although, the managers always guide their employees to keep their registers, dining area, and drink stations clean but not all of them follow, especially at peak hours.
For this McDonald’s has set high standards because a neat & clean area reflects positively on the store’s image and also allows the cashier to work efficiently.
Key tasks:-
- Wipe down counters frequently.
- Maintain cleanliness at the front counter.
- Refill napkins, straws, dips, ketchup.
- Dispose of trash properly & do not litter.
4. Providing Excellent Customer Service
If your customers are not happy then your restaurant won’t survive long enough and that’s why providing great customer service is the only way to go. Since cashiers are the first point of contact, McDonald’s always ask their front line employees to be friendly with the customers and provide quicker service.
In case, if some problem arises like incorrect orders or longer queues then the cashier must handle them calmly. You can also try different simulator games to practice such conditions so that you don’t face any difficulty in real life.
Key tasks:-
- Resolve customer queries quickly.
- Apologize for mistakes and provide solutions.
- Keep a positive attitude during rush hours.
- Always thank customers and invite them back.
5. Working with Team Members
In every scenario, teamwork plays a vital role in achieving your goal effortlessly especially if you are in the fast food industry. As a cashier, you should always communicate with your staff and crew members for different chores like restocking supplies, changing shifts, processing orders, etc.
Furthermore, if any customer query or an issue occurs then don’t hesitate to take the help of the manager and other team members.
Key tasks:-
- Inform kitchen staff of special requests.
- Assist with drive-thru orders when needed.
- Help and support team members during peak hours.
- Participate in team meetings and training sessions.
6. Handling Delivery Orders
Nowadays home delivery is getting very popular and third-party services like Uber Eats or DoorDash are helping us a lot in ordering from home. Although, these apps have made customer’s life easier but they have added one more responsibility for the cashiers like notifying staff, checking if the order is correct and taking payments from the delivery guy.
Key tasks:-
- Review incoming orders from the app.
- Check if all items are there in the package.
- Add receipts and labels to the orders correctly.
- Coordinating with the delivery person.
Conclusion
Being a McDonalds cashier is a bit challenging job which involves customer service, taking orders, processing payments, and much more. But you can really make your career in it if you understand your responsibilities and fulfill them with your heart.
Apart from all these duties, you should also work on your personality, developing communication skills, maintaining relationships with customers and be patient in odd situations. That’s all you need.